Skyline Airport Transfers Limited

Terms and Conditions

Q: How long will the driver wait for airport arrivals?

A complimentary waiting period of 60 minutes is included for all airport arrivals from the actual landing time. After this, the driver will attempt contact for a further 30 minutes. If no contact is made within the total 90-minute window, the booking will be classified as a no-show and no refund will be issued.

Q: Can journey changes create extra charges?

Yes. Any changes to the agreed journey, including additional mileage, waiting time, extra stops, or route deviations, may incur additional charges based on Skyline Airport Transfers Limited pricing structure and are subject to availability.

Q: Who is responsible for luggage and passenger numbers?

Passengers are responsible for booking a vehicle of suitable size for the number of passengers and luggage. Excess luggage or passengers may result in refusal of service and no refund.

These Terms and Conditions govern the provision of private hire and airport transfer services supplied by Skyline Airport Transfers Limited. By booking, confirming, or using our service, you acknowledge that you have read, understood, and agreed to be bound by this Agreement.

1. Booking and reservations

✓All bookings must be made through our online booking system or by contacting our office directly.
✓Online bookings require a minimum notice period of three (3) hours.
✓For bookings required within less than three hours, customers must contact our office by telephone to confirm availability.

2. Airport transfers and delays

✓Customers are responsible for providing accurate flight information to ensure timely pickup.
✓A complimentary waiting period of 60 minutes is included for all airport arrivals, calculated from the actual landing time.
✓Additional waiting time beyond the complimentary period will be charged at £30 per hour, pro-rata.
✓After the complimentary 60 minutes, the driver will attempt to contact the customer for a further 30 minutes.
✓If no contact is made within this total 90-minute window, the booking will be classified as a no-show and no refund will be issued.

3. Cancellations and refunds

✓Cancellations made 48 hours or more before the scheduled pickup time are eligible for a full refund, subject to an administration fee.
✓Cancellations made after the vehicle has been dispatched may incur charges in line with our Refund Policy.
✓Please refer to our full Refund Policy for detailed cancellation and refund information.

Refund eligibility may depend on cancellation timing, dispatch status, passenger attendance, and the terms set out in the full Refund Policy.

4. Additional charges and journey variations

✓Any changes to the agreed journey may incur additional charges.
✓This includes additional mileage, waiting time, extra stops, or route deviations.
✓All variations are subject to vehicle and driver availability.

5. Passenger responsibilities

✓Passengers must ensure all booking details provided are accurate and that they are ready at the designated collection time.
✓Skyline Airport Transfers Limited accepts no responsibility for missed flights under any circumstances, including traffic delays, accidents, breakdowns, severe weather, or unforeseen events.
✓Passengers are strongly advised to schedule their journey to arrive at the airport at least two (2) hours prior to departure.
✓Customers must provide arrival times into the UK, not departure times from the originating country.
✓Any significant flight delays must be communicated to us as soon as possible.
✓It is the passenger’s responsibility to book a vehicle of suitable size for the number of passengers and luggage.
✓Excess luggage or passengers may result in refusal of service, and no refund will be issued.
✓In accordance with Taxi Licensing regulations, all luggage must be securely stored in the vehicle’s boot. Please consider this when selecting your vehicle type.

6. Passenger conduct and service termination

✓Passengers are expected to behave in a safe and respectful manner throughout the journey.
✓Skyline reserves the right to refuse or terminate the Service if a passenger’s behaviour is deemed unsafe, abusive, or disruptive.
✓No refund will be issued where the Service is terminated due to unacceptable conduct.

7. Privacy and data protection

Skyline is committed to protecting your personal information and will process all data in accordance with our Privacy Policy and applicable data protection laws.

8. Force majeure

Skyline reserves the right to cancel or amend services, and issue refunds where appropriate, in the event of circumstances beyond our control, including but not limited to severe weather, national emergencies, civil unrest, or other force majeure events.

9. Liability and insurance

✓Skyline maintains appropriate insurance coverage for passengers and third-party claims.
✓Passengers are responsible for their personal belongings at all times.
✓Skyline accepts no liability for loss, damage, or theft of personal items during the journey.

10. Amendments to terms

Skyline may update or amend these Terms and Conditions at any time without prior notice. Any changes will apply to all existing and future bookings.

11. Governing law

By using our Service, you confirm your acceptance of these Terms and Conditions. This Agreement is governed by the laws of the United Kingdom, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Quick terms FAQ

How much notice is required for online bookings?

Online bookings require a minimum notice period of three hours. For bookings required within less than three hours, customers must contact the office by telephone to confirm availability.

How long will the driver wait for airport arrivals?

A complimentary waiting period of 60 minutes is included from the actual landing time. After that, the driver will attempt to contact the customer for a further 30 minutes. If no contact is made within the total 90-minute window, the booking is treated as a no-show.

Are there extra charges for waiting time?

Yes. Additional waiting time beyond the complimentary airport arrival period is charged at £30 per hour, pro-rata.

Can journey changes create extra charges?

Yes. Additional mileage, waiting time, extra stops, or route deviations may incur additional charges and are subject to vehicle and driver availability.

Who is responsible for luggage and passenger numbers?

The passenger is responsible for selecting a suitable vehicle for the number of passengers and luggage. Excess luggage or passengers may result in refusal of service with no refund.

Is Skyline responsible for missed flights?

Skyline Airport Transfers Limited accepts no responsibility for missed flights under any circumstances. Passengers are advised to schedule their journey to arrive at the airport at least two hours before departure.

For enquiries, amendments, or concerns, please contact contact@skylineairporttransfers.co.uk.

These terms apply to bookings and services provided by Skyline Airport Transfers Limited.