Skyline Airport Transfers Limited

Privacy Policy

Last Updated: 13th May 2026. Skyline Airport Transfers Limited is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, visit our website, or communicate with us.

1. Who we are

Skyline Airport Transfers Limited is based in Birmingham, United Kingdom. We act as the Data Controller for the personal information you provide to us.

Email: contact@skylineairporttransfers.co.uk
Website: https://skylineairporttransfers.co.uk/

2. Information we collect

Information you provide directly

  • Full name and contact details, including email address and phone number.
  • Pickup and drop-off addresses.
  • Flight information, including arrival/departure times, airline and flight number.
  • Number of passengers and luggage details.
  • Payment information processed securely via our payment provider. We do not store card details.
  • Any additional information you provide when contacting us.

Automatically collected data

When you visit our website

  • IP address.
  • Browser type and version.
  • Device information.
  • Cookies and usage data.

Information from third parties

  • Flight tracking data.
  • Payment processors.
  • Booking platforms, if you book through a partner site.

3. How we use your information

We use your personal data to process and manage bookings, provide airport transfer and private hire services, monitor flight arrivals to adjust pickup times, communicate with you regarding your booking, process payments and refunds, improve our website and customer experience, and comply with legal and regulatory obligations.

Lawful bases for processing

  • Contractual necessity: to fulfil your booking.
  • Legitimate interests: service improvement and fraud prevention.
  • Legal obligations: record-keeping and licensing requirements.
  • Consent: for optional marketing communications.

4. Sharing your information

We do not sell your personal data. We may share your information only where necessary to deliver our service, operate securely, or comply with the law.

  • Professional drivers assigned to your booking.
  • Payment service providers.
  • IT and website hosting providers.
  • Legal or regulatory authorities, only when required by law.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including booking and service records, legal, tax and accounting requirements, dispute resolution and fraud prevention.

Typical retention period: 6 years, unless a longer period is required by law.

6. Your rights under UK GDPR

You have rights over your personal data. To exercise these rights, contact us at contact@skylineairporttransfers.co.uk.

  • Access your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data in certain circumstances.
  • Restrict processing of your data.
  • Object to processing based on legitimate interests.
  • Request data portability.
  • Withdraw consent for marketing communications.

7. How we protect your data

We implement appropriate technical and organisational measures to safeguard your information.

  • Encrypted data transmission.
  • Secure payment processing.
  • Access controls and authentication.
  • Regular system monitoring.

No online transmission is 100% secure, and we cannot guarantee absolute protection.

8. Marketing communications

We may contact you with service updates or promotional offers only if you have given explicit consent. You may opt out at any time by clicking “unsubscribe” or contacting us directly.

9. Cookies and website tracking

Our website uses cookies to improve functionality, analyse website traffic and enhance user experience. You can manage or disable cookies through your browser settings.

A full Cookie Policy can be provided upon request.

10. Third-party websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Updates to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated revision date.

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